At Play Rummy 666, we prioritize fair gameplay and transparent transactions. This Refund Policy outlines the circumstances under which refunds may be provided and how to request them. By using our website https://playrummy666.com/, you agree to the terms and conditions of this Refund Policy.
1. No Refund for Gameplay Transactions
All transactions related to gameplay, including entry fees for rummy tournaments or games, are non-refundable. Once a game has been played or a tournament has started, no refunds will be issued for any reason, including but not limited to player disconnection, technical errors, or user dissatisfaction.
2. Account Balance Withdrawals
Users may withdraw funds from their account balance as per the withdrawal policies outlined on our platform. Withdrawals are processed only after verifying the player’s identity and the legitimacy of the account activities. Any requests for withdrawal will be processed within the timelines provided, and once processed, cannot be refunded or reversed.
3. Refunds for Erroneous Transactions
In the case of an erroneous or duplicate transaction, you may request a refund by contacting our support team at support@digibizpay.in. Refund requests must be made within 24 hours of the transaction. Please include the following details in your request:
- Username
- Transaction ID
- Date and time of the transaction
- Amount
- Reason for the refund request
Our team will review the request, and if the error is verified, the refund will be processed within 7-10 business days, depending on the payment method used.
4. Game Cancellations or Errors
If a game or tournament is canceled due to a technical error or at the discretion of Play Rummy 666, any entry fees or amounts debited for that game will be refunded to the user’s account balance. Refunds in such cases will be automatically processed and reflected in your balance within 24-48 hours.
5. Chargebacks
If you initiate a chargeback or dispute for any payment made on the platform, your account may be frozen, and we reserve the right to take further legal action, if necessary. Any refund disputes must be handled directly with our support team before raising a chargeback request with your payment provider.
6. User Responsibility
It is the user’s responsibility to understand the rules, fees, and procedures involved with each rummy game or tournament before participating. We do not provide refunds for dissatisfaction with the game outcomes or user experience unless there has been a proven technical error on our part.
7. Contact Us for Refunds
For any refund-related inquiries, you can reach out to us at:
NEODIGIBIZ SOLUTIONS PRIVATE LIMITED
Address: 284, Kamaraj Salai, Saram, Pondicherry – 605013
Mob: 7092221465
Email: support@digibizpay.in